TP Face-to-Face provides governments, private organizations and utilities companies with a customer relationship management experience wherever an individual is required to present themselves in person. This service channel has experienced considerable growth in the past few years and continues to be a popular business process outsourcing solution for
 

• visa, passport and ID card applications, 
• biometric data collection, 
• insurance enrolments
• permit applications.
 

Our Face-to-Face solution is underpinned by a sophisticated software management system, which provides real-time tracking, monitoring and control of each contact center, both locally and at distance. This unique capability provides the platform for a truly integrated outsourcing experience, with the Face-to-Face contact center able to offer a range of supporting service channels such as voice and IVR, online services, payment handling, data entry, file scanning and fulfilment work using a single tool to manage and analyse performance.

Security is at the heart of our business philosophy, particularly where the handling of personal data, official documentation and biometric identifiers are undertaken. Our processes and systems are globally standardized, certified to ISO 27001: 2005 for Information Security Management Systems, and 100% compliant with applicable national and supra-national data protection legislation.

Teleperformance has a proven capability for establishing Face-to-Face contact centers anywhere in the world within a very short period of time, and can leverage existing footprints to have a new operation up and running within a matter of weeks.

TP Face-to-Face is a truly integrated service channel, that complements perfectly the world-class expertise we possess across all solutions and verticals.