Teleperformance AVAN: Added Value Analytics
Services
AVAN, The Teleperformance Added Value Analytics and Research
Group, offers an innovative range of added-value analytical and
research services that add deep customer understanding and
segmentation, as well as process review and optimization to the
Teleperformance offering. These solutions ultimately extract
information from existing and primary data to drive better business
decisions.
Teleperformance AVAN helps you outperform your
competition
Your business needs to effectively measure and analyze current
processes and customers/prospects in order to stay competitive and
continually improve operations. The Teleperformance AVAN team
designs, implements and manages added-value analytics solutions to
keep you operating at peak efficiency.
The Teleperformance AVAN Process:
• Monitors and drives customer interactions across all touch
points and throughout the customer life cycle;
• Measures and promotes understanding of the customer experience
at a strategic, competitive level;
• Optimizes existing processes including sales, customer
segmentation, as well as accounts receivables management and debt
collection statistics and probability;
• Calculates your ROMI (Return on Market Investment) and forecasts
your sales
Teleperformance AVAN Key
Methodologies
CC Metrics is an innovative tool to measure the interaction-based
Voice of the Customer. It is deeply integrated with process
monitoring. CC Metrics provides a modular solution that flexibly
uses voice analytics, IVR and telephone surveys, semantic
intelligence, satisfaction modeling and interactive Web-based
reporting to constantly measure, understand and optimize contact
center performance.
Logycs™ is an innovative customer experience model designed to
explain how each product/service area impacts the customer base, by
increasing the number and strength of promoters and decreasing
detractors. This enables companies to better understand their
customers' brand-driven expectations, simulate action plan effects
on satisfaction and carry out competitive benchmarking.
OptiScore is a set of solutions using state-of-the-art models
dedicated to the analysis and optimization of business processes.
The applications range from marketing segmentation to accounts
receivables management scoring, and from HR management to sales
scoring.
Adiens™ is a ground-breaking, time-series econometric model
designed to calculate your ROMI (return on Money Invested). Adiens™
has a dynamic approach that allows identification of the
incremental sales generated by each marketing lever in each period,
while also considering the whole competitive arena. The included
simulator allows you to create different marketing scenarios and
calculate their specific expected returns.
Teleperformance works for you
Our large global footprint, extensive experience and commitment
to client success make Teleperformance your partner of choice. Let
the AVAN team show you how we can deploy an analytics solution
customized to answer the specific needs of your business.
