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  We will capture and classify all posts and comments on social media about our clients and deliver reports about consumer perceptions and concerns.
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  Conduct more sophisticated analysis regarding buzz monitoring, crossing information with call center data and delivering suggestions and recommending action plans.
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  Key areas of interaction on social media:
  • Manage Fan Page Facebook and/or Twitter Page;
  • Manage Customer service area inside of Facebook;
  • Interact with posts identified in different social media networks.
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Here we have a big picture of the solutions we offer and how to combine them:

Description
We classify posts and deliver reports.	y	n	n
In addition to classifying, we will cross it with other data and analyze it.	y	y	n
In addition to classifying, we can plan the strategy and interact with users through social media channels.	y	n	y
Full Service in social media	y	y	y
We just conduct the interaction with users, the strategy is 100% designed by the client.	n	n	y
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