Daniel Julien created Teleperformance in Paris.
Thanks to its innovative marketing, rigorous methods and high value-added services, Teleperformance became the contact center leader in the French market.
The Group's first international subsidiaries were established in Belgium and Italy.
A partnership with Jacques Berrebi established the SR.Communication Group, an international group listed on the stock exchange in Paris.
Teleperformance Austria was originated, followed by subsidiaries in other European markets: Germany, Sweden and the United Kingdom.
Teleperformance was at the forefront of customer acquisition development in sectors such as publishing and press.
Teleperformance developed the first advertising impact studies in the consumer products sector.
Teleperformance set up the first outsourced customer loyalty centers and carried out the first customer satisfaction surveys.
Teleperformance USA was established, and the Group began its contact center operations in the United States.
Contact centers in Asia-Pacific were developed, with operations set up in the Philippines, Singapore, and South Korea.
The Group was significantly expanded in Europe through numerous acquisitions and company start-ups in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland.
The merger of SR.Communication and Teleperformance created SR.Teleperformance. The Group refocused its operations on contact center management and became a global player in CRM outsourcing.
SR.Teleperformance developed technical support solutions.
The Teleperformance network expanded to all of the Americas: Argentina, Brazil, Mexico, and Canada.
Teleperformance Tunisia opened.
SR.Teleperformance became the world's #2 contact center outsourcer in terms of revenues.
Faced with pressure on costs, the company offered offshore solutions and automated services.
SR.Teleperformance launched business transformation solutions aimed at in-house contact centers.
SR.Teleperformance continued its worldwide expansion with the acquisition of CallTech Communications in the United States, and of MM Group, the fourth-ranking provider of contact center services in Great Britain.
SR.Teleperformance gained presence in Eastern Europe by taking a controlling interest in three companies based in Poland, the Czech Republic and Slovakia.
SR.Teleperformance increased its presence in the German market with the acquisition of the company All By Phone+Net, one of the most dynamic companies in its sector.
For the first time, SR.Teleperformance's revenues exceeded $1 billion EUR.
SR.Teleperformance continued its eastward expansion with the acquisition of Teleperformance Russia.
SR.Teleperformance became Teleperformance.
Teleperformance became #1 in the world.
The Group acquired 100% interest in Twenty4help, the European technical support leader; in AllianceOne, a leading US accounts receivable management company; and in Hispanic Teleservices Corporation, a contact center service provider with operations based in Mexico. In parallel, Teleperformance reinforced its leadership in France through the acquisition of the company TPH Services Telecoms, and of several SFR sites.
The Group's operations and strategy were centralized for management under the responsibility of Daniel Julien and Jacques Berrebi.
A matrix structure was put in place to ensure the homogeneity and consistency of best practices in line with the Group's overall strategy (in terms of Human Resources, Information Systems, Finance, Quality, Marketing, etc.).
There was a worldwide roll-out of advanced management tools.
A minority interest purchase strategy regarding subsidiaries evolved.
Teleperformance acquired The Answer Group, a large provider of high-level technical support to the US market.
Launch of Teleperformance Platinum Services.