In the highly competitive and commoditized media market, every customer interaction counts. As a result of many company offers being similar, delivering an excellent customer experience is a great competitive advantage, and is required to keep customers coming back.
Teleperformance has in-depth experience in offering services to media companies, and rich expertise in supporting clients throughout the use of new technologies and services.
As the global leader in outsourced customer care, Teleperformance offers seamless multichannel support for media clients, whether it is via email/chat, live agent or a combination of both. Our experienced agents, whether onshore, nearshore, offshore or work-at-home, have been recruited, hired and trained to handle complex travel offerings with the expectation of delighting your customers.
Teleperformance provides end-to-end customer service for media companies, through best-in-class technologies combined with our vast global footprint and deep industry experience, to create more valuable customer relationships for customers. Teleperformance delivers leading media companies the high-quality agents they need to create a superior customer experience. Service offerings include acquisition, customer care, growth, collections and technical support services through industry-leading technology to provide you the absolute best options to offer the best service to your customers. You can grow your share of wallet while also improving customer growth and retention.