Teleperformance has the experience to sell, service, and manage your policy holders to provide an exceptional customer experience and return on your assets.
The proliferation of the Internet has dramatically changed the way customers learn about and buy insurance. It has created a very savvy buyer with access to more insurance options and more direct distribution channels. As a result, profit margins are shrinking, lower conversion rates are making acquisition quotas more difficult to attain and the cost to retain customers is increasing. So, as the insurance industry strives to grow in a very competitive and uncertain market, it is important, at a minimum, to maintain your top line, while reducing overall costs. Teleperformance has the experience and resources you need. We can assist both licensed and non-licensed consultative sales agents sell innovative packages and product options to meet and exceed your revenue goals. At the same time, Teleperformance understands the importance of supporting your growing distribution network, including agent relationships and direct marketing channels, as well as the new opportunities created by the Internet. In addition, we have the tools and technology to integrate and help you maximize the benefits from all of these channels working together.
Research has shown that customer satisfaction in the insurance industry is closely tied with first call resolution. Teleperformance has the people, processes and technology to make sure your calls are handled right, the first time, in a data-secure environment. Regardless of the type of insurance - home, auto, life or health - Teleperformance can help you identify and retain profitable customers, improve operational efficiency and grow your enterprise value.