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An innovative Center

Teleperformance Customer Experience Lab is an innovative center for the research of specific issues related to changing customer behaviors with a focus on major drivers of satisfaction across geographies and sectors. 

Teleperformance’s award-winning Customer Experience Lab (CX Lab) is a ground-breaking center devoted to research global trends in how companies interact with customers as well as consumer trends and preferences by country, channel, segment, and generation, generating insights and opportunities for companies to improve their customer experience strategy.

The Lab is supported by specialists and researchers with a combined knowledge in different languages. Teleperformance Customer Experience Lab brings together skills across disciplines including industry research, analytics, social media, internet interactions, and mobile. The work of the Teleperformance Customer Experience Lab also addresses customer’s preferences in different channels and how they wish to interact with their favorite brands. 

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