Digital Integrated Business Services

Digital Integrated Business Services

Powering Innovation through Digital Transformation and Automation.

Teleperformance D.I.B.S. (Digital Integrated Business Services) offers pioneering Technology Innovation and Digital Transformation services. We provide integrated business solutions that transform Customer Engagement, Customer Acquisition, Data Analytics, Technical Support, Shared Services, IT & Infrastructure Management and Back-Office services across diversified industry verticals and digital channels.

With deep domain knowledge, transformative digital capabilities like TAP (Technology, Analytics and Process Consulting), and a best-in-class operational network, we empower our clients to deliver outstanding Customer Experiences in today’s increasingly digital world. 

We work collaboratively with our clients to understand how to adapt to today’s disruptive digital innovations and build digital business strategies that create long-term growth.

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What do we offer?

  • Intelligent Technology and Next-gen Automation Solutions
  • Process Optimization and Operational Excellence
  • Enhanced Customer Engagement and Loyalty
  • Cost Efficiency and Increased Productivity

Our Value Proposition:

Operational Excellence: Best-in-class service delivery engine that results in profitable and risk-mitigated business outcomes

Process Optimization and Automation: RPA (Robotics Process Automation), Technology tools and platforms for delivering transformational benefits

Global Delivery: Robust delivery platform with 46 delivery centers in key locations

While our Robotics, Artificial Intelligence and web-based applications help automate and optimize business processes and customer management for a diversified group of industries, we can also help organizations “Go Green” by making them paperless.

While our Robotics, Artificial Intelligence and web-based applications help automate and optimize business processes and customer management for a diversified group of industries, we can also help organizations “Go Green” by making them paperless.

Integrated Business Services

Integrated Business Services

We offer Omnichannel Integrated Business Services powered by transformational tools and the latest technology like AI, Robotics, Speech Analytics, etc. We specialize in providing enhanced Customer Experience with services including:

  • Customer Management Services - Engagement, Conversion Optimization, Personalization, Upselling and Cross Selling, Chat Support and Customer Service
  • Industry Specific Transaction Processing – Corporate Banking, Mortgage Underwriting, Claims Processing, Payment Remediation, Fraud Detection and Prevention, Complaints/Refund/Returns Management, Revenue Cycle Management Medical Coding, Content Curation, etc
  • Finance & Accounting and HR Services – F&A Transformation and Optimization, Risk Management, Resource Management, Payroll Services and Workforce Administration

Praxidia Knowledge Services

We offer Consulting and Knowledge Services for Process Re-engineering and Automation to support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization.  

  • Consulting / Knowledge Services
  • Enterprise Feedback Management
  • Training Solutions
  • Analytics

400+ Consultants present in 10 countries.

4 decades of Consulting and Operational Experience.

Praxidia Knowledge Services

Praxidia Knowledge Services

We offer Consulting and Knowledge Services for Process Re-engineering and Automation to support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization.  

  • Consulting / Knowledge Services
  • Enterprise Feedback Management
  • Training Solutions
  • Analytics

400+ Consultants present in 10 countries.

4 decades of Consulting and Operational Experience.

Digitization and Automation

Digitization and Automation

We pioneer in offering Technology Tools, Digital Solutions and Business Intelligence products for various industries to deliver transformational benefits. Our Digital Solutions include RPA (Robotics Process Automation), AI (Artificial Intelligence), Machine Learning, Business Intelligence and Data Transformation products.

Digital Solutions

  • Robotic Process Automation (RPA)
  • Machine learning, Artificial Intelligence
  • Business Intelligence
  • Data Management, Transformation & Integration
  • Desktop automation & Mobility Solutions                                                    

Enabling Technology

  • CRM, Workflow, Scanning Solutions
  • Reporting & Compliance tools
  • Data Management and Visualization

Compliance, Privacy and Security

We comply with security standards and regulations including General Data Protection Regulation (GDPR), Global Essential Compliance and Security Policies (GECSP).

Compliance and Standards

  • Information Security Management System ISO27001 certified operations
  • Supplemented by Contractual compliances like PCI-DSS, HIPAA / HITRUST, SSAE16/18
  • Adherence to local Regulations
  • Data Protection Regulation – GDPR
  • NIST based Cyber Security framework
  • OWASP Standards for Application Security
  • ISO22301 compliant Business Continuity Practices
  • ISO20000 IT Service management certified

Policies and Procedures

Global Essential Compliance and Security Policies (GECSP)

  • Adherence to these 14 policies by all Staff and Third party service providers
  • Mandates requirements for paperless operations, frisking staff, hardened workstations, awareness training
  • GECSP audits undertaken for site certification
  • Vulnerability Management Program
  • Centralized Security Operations center for Incident Management reporting and tracking
Compliance, Privacy and Security

Compliance, Privacy and Security

We comply with security standards and regulations including General Data Protection Regulation (GDPR), Global Essential Compliance and Security Policies (GECSP).

Compliance and Standards

  • Information Security Management System ISO27001 certified operations
  • Supplemented by Contractual compliances like PCI-DSS, HIPAA / HITRUST, SSAE16/18
  • Adherence to local Regulations
  • Data Protection Regulation – GDPR
  • NIST based Cyber Security framework
  • OWASP Standards for Application Security
  • ISO22301 compliant Business Continuity Practices
  • ISO20000 IT Service management certified

Policies and Procedures

Global Essential Compliance and Security Policies (GECSP)

  • Adherence to these 14 policies by all Staff and Third party service providers
  • Mandates requirements for paperless operations, frisking staff, hardened workstations, awareness training
  • GECSP audits undertaken for site certification
  • Vulnerability Management Program
  • Centralized Security Operations center for Incident Management reporting and tracking


Contact us

 

 

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